Warranty Coverage
How to Make a Claim - Please read our warranty coverage before making a claim.
To submit a warranty claim, please click here
- Duration: This limited warranty is valid on backpacks for two (2) years from the date of purchase.
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Scope: The warranty covers defects that render the bag unusable, specifically:
- Hardware components.
- External seams.
Warranty Exclusions
The warranty does not cover:
- General wear and tear due to normal use.
- Washing issues.
- Handles breaking from overloading or excessive weight.
- Damage caused by improper care, exposure to mould, or stains.
- Any other issues deemed not to be a manufacturing fault.
Claims and Resolution
- Repair: The warranty covers repairs for minor damages where possible.
- Replacement Warranty: The warranty offers a replacement for defective items.
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Refunds/Credits:
- Approved claims made within three (3) months of purchase will be eligible for a store credit, or replacement.
- Approved claims made after three (3) months will only be eligible for store credit equivalent to the cost of the item claimed.
Important Notes
- All warranty claims are subject to our review and approval. We reserve the right to determine whether a product meets the conditions for a valid warranty claim at our sole discretion.
- This warranty is valid only for items purchased directly through our Kinnder website.
- Updates or amendments to these warranty terms will include their respective effective dates.
- Personalisation of the backpack will not be replaced under warranty and any modifications to the bag will not be covered as part of this warranty.
Thank you for choosing Kinnder!
